A Funeral Director's Guide for Families

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After the service is over, after the flowers have been cleared and the reception line has dissolved and the house has gone quiet, families reflect. They think about what they would have done differently. What they wish they had known before they walked through the funeral home door for the first time. I've stood on the other side of that door for many years. The insights families share afterword come up so often that they're worth passing along - not as criticism, but as guidance from those who have already walked this path. What Should You Know Before Planning a Funeral? First, it helps to understand that you don't have to have everything figured out right away. Taking a little time, asking questions, and knowing what to expect can make the process far more manageable. "I wish I Knew That I Could Take My Time." The most common regret families share is feeling rushed. In the fog of early grief, every decision feels urgent. But almost nothing about funeral planning requires an immediate answer. You can take a day before scheduling the arrangement conference. You can sleep on decisions about caskets, services, and cremation. You can ask for time - and any funeral director worth their license will give it to you without hesitation. The arrangements will wait. Your clarity matters more than speed. "I wish I'd Brought Someone With Me." Grief affects memory and focus. Families who attend arrangement meetings alone often wish they had brough someone with them. A trusted friend or family member can help listen, take notes, ask questions, and share the emotional weight. They're not there to make decisions for you - they're there to support you, catch details you might miss, and remind you afterward of what was said. "I wish I'd Asked About All of the Costs Upfront." Federal law requires every funeral home to provide a General Price List (GPL), and a good funeral director will review it with you line by line. But families often hesitate to ask pointed questions about cost because it feels disrespectful or transactional in the middle of grief. It is neither. Understanding the cost of every element - before you agree to it - is your right, and it is the foundation of a trustworthy relationship between your family and your funeral home. Ask about package pricing versus itemized options. Ask what is included and what is additional. Ask if there are more affordable alternatives that still align with your wishes. Find out about cash advance items, like death certificates, clergy, or flowers. Funeral directors expect these questions and are happy to answer them so that you make the right decision for your family and your budget. "I Didn't Know I Could Personalize This Much." Many families walk into an arrangement conference with a mental image of a funeral that looks like the last one they attended - formal, traditional, and generic. What they often discover is just how flexible and personal a funeral can be. From music and video tributes to meaningful keepsakes on display, favorite foods, or readings by loved ones - there are countless ways to reflect a unique life. The most meaningful services are the ones that truly feel like the person being honored. Don't hesitate to ask for ideas. Personalization is where a service becomes a tribute. "I Didn't Know How Much the Service Would Mean to Me." This one comes up more than any other. Families who initially considered skipping a formal service - opting for direct cremation or a simple disposition - and then chose to hold a service anyway almost universally say the same thing afterward: they had no idea how much they needed it. The service is not for the person who died. It is for everyone still living. It is the place where grief becomes shared, where the full weight of a life becomes visible, and where the slow work of healing has a chance to begin. This is when stories are shared and the impact your loved one had on other people's lives is evident in ways you may not have known. Even a simple gathering can make a profound difference. Have questions before you make decisions? Our team welcomes that conversation - before, during, or after a time of need. Reach out anytime. We're here. Frequently Asked Questions About What You Should Know Before Planning a Funeral What mistakes should you avoid when planning a funeral? Rushing decisions, not asking questions, and not bringing support are common challenges families face. How do you prepare for a funeral arrangement meeting? Gather basic information, bring a support person, and write down questions in advance. What questions should you ask a funeral director? Ask about services, costs, timelines, and available options. How can you avoid overspending on a funeral? Review pricing carefully, ask about alternatives, and choose only what feels meaningful.

How Funeral Preplanning Eases the Emotional and Financial Burden on Your Family

Learn what to say at a funeral, what to wear to a visitation or memorial service, and meaningful ways to express sympathy and support during a time of loss.

When it comes to end-of-life care, you and your family have choices. However, the most important one may be which funeral home you select. Listen in as partner-director Mark Scheidt expands on the subject in our latest spot — plus brief testimonials from families we've served. WHY CHOOSE US? Kind, compassionate care and a selection process that's free of pressure. Our locally owned funeral home prides itself on creating an atmosphere of warm, thoughtful support, and families who have chosen us have noticed. FairHaven Funeral Home has also been voted the Reader's Choice Best Funeral Home in Fort Wayne three years in a row. Ask about our unique feature & amenities Name: Email: Phone: Message: Thank you for contacting us. We will get back to you as soon as possible. Oops, there was an error sending your message. Please try again later. Messages to FairHaven Funeral Home are encrypted for your security and privacy.

We're pleased to be recognized as Fort Wayne's Best Funeral Home for the third time in three years. It's proof positive that our brand of care — authentic, local and deriving from a deep sense of mission — is speaking directly to Fort Wayne families and helping them heal.

It gives us great pleasure to announce we've been nominated for Readers' Choice 2021 Best Funeral Home category, an honor we won in 2019 and 2020. We're so grateful to you, our families, and Fort Wayne readers. We invite you to show your support and VOTE !

BEST OF FORT WAYNE: In a year of consequential firsts that had many businesses making adjustments, being voted at the top of their category for the second year in row demonstrates an important level of consistency and poise.

Business Weekly's Forty Under 40 Awards Night: Jarod Steffen (right) with his wife Molly and business partner Mark Scheidt and his wife Mona.

Military Funeral Ceremony: Volunteer Honor Guard members were recruited to attend Thompson's service to honor his memory as a serviceman in the U.S. Navy. Thompson died on May 26th, 2020, one day after Memorial Day.

Last Thursday morning we were invited to speak to senior members of the Parkview Family YMCA . The presentation was entitled "Planning for the Future," and we were joined by attorney Charles Backs , a partner with Beers Mallers Backs & Salin , who spoke to the audience about estate planning, veteran's benefits and Medicaid planning. Our part -- pre-arrangement funeral planning -- can seem like a sobering change of topic at first. It has weight and finality to it because it asks us to imagine a world without us. However, the alternative, leaving such decisions entirely to others, may be harder to accept for some people. "If you're an organized person, someone who likes to have their affairs in order, you're going to be bothered by not having a final roadmap," Jill Jordan said. "It can be especially hard on surviving family." Jordan joined FairHaven last year and is a sensible advocate for getting the facts on preplanning. Lisa Schenkel, who also helps client families at FairHaven, had this to say, "We advise people to give it some thought by listening to the benefits. The planning part is fairly straightforward and can give you and your family the clarity everyone needs and deserves to carry out your wishes." Both Schenkel and Jordan are experienced, state-licensed pre-arrangement counselors. They are quick to point out that pre-arrangement planning has the added benefit of cost certainty and being able to pay on more relaxed terms over time. Most people don't realize that funeral charges are due on completion. "Even if people choose not to act immediately, we think the education that goes with planning ahead is invaluable," Schenkel said. "We're open to those talks anytime. They're completely complimentary and there's absolutely no obligation."

FairHaven Funeral Home hosted the North Chapter Spring Conference for the Indiana Vital Record Association. FairHaven Funeral Home wants to make sure an affordable and uniquely local provider is available to you and your family during times of need. Call or browse our website to learn more.